Return & Exchanges

At Zesent, we want you to love your purchase. If something isn’t right, we’re here to make it right. Our return and refund policy is designed to be simple, flexible, and worry-free.

1. Return Window

You have 30 days from delivery to request a return. This gives you plenty of time to try your purchase at home and decide if it’s suitable.

2. Flexible Eligibility

Light try-on is fine—items don’t need to be “perfect new,” just in reasonable, reusable condition.
Original packaging and tags are appreciated but not strictly required.
Hygiene-sensitive items (such as underwear, swimwear, or pierced jewelry), customized products, and clearly marked final sale items may not be eligible unless defective.

3. How to Start a Return

Contact us at zesent@outlook.com with your order number and item details. Photos are helpful if there’s a defect.
Our team will reply quickly with return instructions and the correct return address.
Ship the item back using any courier you prefer. A trackable option is recommended for peace of mind.

4. Refunds

Refunds are typically issued within 3–5 business days after your return is received.
Refunds are credited to your original payment method.
If your item is defective, damaged, or incorrect, we’ll refund you first and, if you’d like, also send a free replacement directly to your home. In some cases, you may not need to return the faulty item.
Original shipping fees are refunded if the issue is our responsibility.

5. Return Shipping Costs

For preference-based returns (size, style, or change of mind), customers cover return shipping.
If the return is due to our error or a defective item, we’ll cover all costs.

6. Exchanges

We don’t process direct exchanges. If you’d like another size, color, or product, simply return your item for a refund and place a new order.

7. Damaged or Defective Items

If your order arrives damaged or incorrect, just email us at zesent@outlook.com within 7 days of delivery with photos. We’ll quickly arrange a refund or free replacement—no extra cost to you.

8. Non-Returnable Items (with exceptions)

Custom or personalized items — usually not returnable unless there is a production error.
Final sale/clearance items — typically not eligible, except if damaged or not as described.
Gift cards — non-refundable.

9. Customer Support

If you need help with returns, refunds, or replacements, please contact us anytime at zesent@outlook.com or call +86 185 5917 7219.

We’re here to make your shopping experience with Zesent smooth and stress-free.